Your Account (My Haulers Account, "ACCOUNT")

• Eligibility; Account Information. You must be at least 18 and reside in the United States to create an account. You agree to provide accurate, current information (including email and mobile number) and to promptly update it. If your contact information is inaccurate or not maintained, you may not receive important notices or security alerts.
• Credentials, MFA, and Device Security. You are responsible for safeguarding your username, password, one-time codes, security answers, and any other credentials. Where offered, you should enable multi-factor authentication. You are responsible for the security of the devices and networks you use to access your account (including operating system and app updates, anti-malware, and avoiding use of shared/public devices). We may require identity verification from time to time.
• Biometric / Device-Based Sign-In (Optional). If you enable a device's biometric or device-PIN sign-in (e.g., Face ID, Touch ID, Android biometrics), anyone with enrolled biometrics or device PIN on that device may be able to access your account. Manage or disable these features in your device settings. Haulers does not receive or store your biometric templates; your device vendor controls that functionality.
• Authority to Act on Instructions. Haulers is entitled to act on instructions, approvals, or settings changes that Haulers reasonably believes were authorized by you and that were transmitted through your account using your credentials, trusted device, or device-based sign-in. An instruction is deemed received when it is received by Haulers' systems, not when you submit it from your device. Our system logs may be used to demonstrate what we received and when.
• Unauthorized Access; Your Duties. You must (i) keep your credentials confidential, (ii) not share your account or credentials, and (iii) immediately notify Haulers at [1.800.346.6071] if you suspect that your credentials have been compromised or that unauthorized access to your account has occurred or may occur. You agree to cooperate with our investigation and to take corrective steps we reasonably request (for example, changing your password, enabling MFA, or reviewing recent activity).
• Allocation of Risk. Haulers is not liable for losses arising from any unauthorized access to your account or personal information except to the extent directly caused by our gross negligence or willful misconduct. Nothing in these Terms limits non-waivable rights under applicable law.
• Third-Party Tools and Aggregators. If you choose to use a password manager, account aggregator, or other third-party tool to access or store your account credentials, their terms and privacy policies apply to that tool. Haulers does not control those tools and may restrict automated access to protect security and service integrity.
• Administrative Communications; Codes and Alerts. By maintaining an account, you consent to receive administrative communications (e.g., security alerts, account notices) at the contact details you provide and within the Online Services. Delivery depends on your carrier and device; message and data rates may apply. Delivery of codes/alerts is not guaranteed; you remain responsible for monitoring your account.
• Paperless & Electronic Delivery. If you opt in to electronic delivery for eligible documents, the separate Electronic Delivery (e-SIGN) section of these Terms applies. You may withdraw consent as described there; withdrawal is prospective only and may affect paperless features or discounts.
• Security Monitoring; Protective Actions. To protect you and our systems, Haulers may monitor for anomalous activity and may, with or without notice, suspend, throttle, block, or require re-verification of access; reset or require you to reset credentials; or take other protective actions.
• Account Changes, Availability, and Outages. Features of the account may change from time to time. The account may occasionally be unavailable due to maintenance, updates, or events beyond our control.
• Closing Your Account. You may close your account at any time through Account Settings or by contacting us. Closing your account will not affect records we maintain as required by law or your policy documents. Sections that by their nature should survive (including ownership, disclaimers, limitations of liability, indemnity, governing law, dispute resolution, and this sentence) will survive any suspension or closure. Closing your account does not terminate policies or legal notices delivered under those policies.
• Prohibited Uses. You may not impersonate others, misrepresent your affiliation, use another person's account, share your credentials, or use scraping/automation except as expressly permitted by Haulers.